FREE SHIPPING TO 48 STATES! ORDER BY 2PM CST M-F TO SHIP SAME DAY!

  • FAQ

Customer Support

Do you offer free shipping?

Yes, free shipping is available for all orders shipped to an address in the continental United States.

Can I pay for faster shipping?

Yes, we can expedite shipping for you. Email us at info@telestoproducts.com to let us know you will be placing an order. Be specific about what you will be ordering and how much. Also specify your recieving time request. Include a phone number. We will call or email you back with the shipping costs and delivery time quote. We use UPS for most case orders, but use LTL carriers for pallets and above.

How many days will it take to receive my order using the free shipping option?

Typically, it takes between two and 5 business days for your product to arrive at your door once we ship your order. You will receive an email with a UPS tracking number as soon as your order ships. You can track your order and determine when it will arrive.

What credit cards are accepted?

Visa, Mastercard, American Express, Discover, JCB, and Diners Club are all accepted credit cards on our website.  In addition you can pay with Shop Pay, Apple Pay and Google Pay.

How soon after I place my order will you ship my order?

We ship same business day Monday through Friday if we recieve your order by 2 PM Central Standard Time. Otherwise, we will ship next business day. If you need faster shipping than standard UPS Ground shipments (3-7 days from shipment date), email us at info@telestoproducts.com and let us know your shipping needs. We can ship UPS Two-Day (2-3 business days) and UPS Next-Day (1-2 business days). We will respond promptly to your emails.

Can I get product samples?

Yes, we do offer product samples. If you know a single product sample you would like please email us at info@telestoproducts.com to request samples. Include an email address and a phone number.

If you want to look at a variety of heavy duty wipers, you may purchase our Telesto Sample Starter Pack here. The Sample Pack allows you to sample 5 different heavy duty wipers and contains 75 wipers so it is really more than a sample pack. The $18 price only covers our shipping so the wipers are free. This is a great option if you don't know if you want creped or smooth or Crushpack, flat pack or quarterfolded. You can try several and decide your preferences.

Do You Have a Shipping Policy?

Yes, please take a look at our Shipping Policy here.

What is your Return and Refund Policy?

Check out our Refurd Policy here.

Products Not on Our Website

Can you source other products such as other wiping products, gloves and masks that I need for my shop?

Yes, we would like to know any additional needs you have to outfit your shop. Please email us at info@telestoproducts.com with a detailed list of your needs. Our product line is growing every week. Also include a phone number. We will contact you to let you know if we can meet your needs for these additional products and give you pricing as well.

Are you able to customize packaging of products? In other words, I don't see the specific put up I need, but you do have a product I need. Can you package it to my specifications?

Yes, we are happy to discuss your needs and package our existing products in a way that meets your needs. Please email us at info@telestoproducts.com. Give us your company name, email, phone number and specify your needs. We will get back to you promptly to address your need.

Do you offer private labeling options?

Yes, under certain circumstances we do offer private labeling. Please email us at info@telestoproducts.com to discuss your needs. Include your company name, email and a phone number.

Pricing

Do you offer volume pricing?

Yes, you will see pricing for each product based on volume for each product listing. Please see pricing for each product in a table under each product listing. If your volume is greater than what you see in our pricing charts or you are a wholesaler email us info@telestoproducts.com so we can discuss your needs further.

Do you offer Wholesale Pricing?

Yes, if you are wholesaler, please contact us at info@telestoproducts.com so we can discuss your needs further.

Education

What is creped?

Creping is a separate process step in manufacturing. The Creping process is designed to increase bulk and soften spunlaced nonwovens. Creping increases absorbancy and gives the nonwoven a more cloth like feel.

Why would I order a creped product vs a non-creped (smooth) product?

Creped products have higher bulk, are softer and have somewhat improved absorbancy. Creped products are considered easier to handle. Creped products are still very, very low in lint, but if low lint is your number one attribute, then you should choose a smooth spunlace product.

Why would I order a smooth (non-creped) spunlace product?

Creping is an extra process and therefore adds cost. If absorbancy and texture of a smooth product is acceptable, then a non-creped or smooth product is more economical. If low lint is a number one priority, a smooth (non-creped) product is best.

Why choose Heavy Duty Spunlace products over DRC?

Spunlaced is a higher performance wiper. It holds up to solvents, is extremely durable and essentially lint free whereas DRC is a more economical wiper. DRC is a medium duty wiper and is great for cleaning up grease or wiping sweat off your brow. Spunlaced nonwovens are great for using a solvent to clean parts or surfaces prior to painting. Many customers have found however that our spunlaced products are less expensive simply because they last longer in use.

Why choose cotton knit rags over nonwovens (DRC, Spunlace)?

People use cotton knit rags because of tradition (that's what my grandfather did), they need a thermal barrier because the surface or part they are cleaning is hot or they need a high capacity wiper. Rags tend to be more expensive when you compare the per piece price.

Why choose Spunlace over Cotton Knit Rags?

Every piece is new and never used, no potential for buttons or zippers or other contamination, wiper presentation is often more desirable which encourages single selection and spunlace is less expensive per use than cotton knit rags.

Why choose Tack Cloth verses other wovens or nonwovens?

Tack cloths are unique "tools" that have a light tack on them to clean up surface contamination often found in woodworking or metal forming.

Why choose DRC over Spunlace products?

It is less expensive for general cleaning.

Why select quarterflold, or pop-up vs flat sheet for spunlaced products excluding price?

1/4 folded or pop-up products encourage single wiper selection possibly saving money. The allocation of wipers is more accurately controlled and protected for work stations or service trucks.

What is the most economical spunlace product?

Primo® Wipes - Crushpack

Can I save money buying spunlaced wipers verses rags?

We believe you can save money by switching to a spunlace product if you are using rags. Spunlace products are not quite as strong as a woven rag, but less cost per piece. In most industrial cleaning markets, spunlace wipers work well at a lower cost. There are other advantages with spunlaced wipers over rags which include the fact that spunlaced products are lower lint, cleaner, and have better absorbancy with solvents.